How can we help you?

For P1 production outages on any GTP product (Power Lumen, InfraSentinel, IT Guardian, SAP Aegis, Oracle ERP Patron, or WatchTower), submit a ticket below with category "Technical Issue" and mark it Critical, or call our phone support line. Our on-call team responds within 1 hour for production-impacting incidents.

Standard support is available Monday through Friday, 9:00 AM to 6:00 PM GMT. Premium and enterprise support contracts include 24x7 coverage with regional teams across the UK, USA, India, and Singapore.

Standard tickets are resolved within 1–2 business days. Complex technical issues or escalations may take up to 5 business days. You'll receive email updates at every stage and can track status in your customer portal.

Yes. Every product subscription includes guided onboarding, configuration assistance, and admin training. Additional workshops, custom integrations, and dedicated success managers are available with our enterprise plans.

Billing changes and plan upgrades or downgrades can be requested via the ticket form below (category "Billing & Payments") or by emailing [email protected]. Plan changes take effect immediately, with any prorated charges or refunds applied to your next invoice.

Detailed product documentation, integration guides, and release notes are available in your customer portal. If you need a specific guide or haven't been provisioned yet, raise a ticket and our team will share the relevant materials.