IBMi (AS/400) Managed Services
We Modernize, Secure & Optimize IBMi (AS/400) environments - transforming legacy systems into contemporary, secure, and scalable platforms tailored to your unique business requirements.
Modernization Without Rip-and-Replace
We transform organisations by upgrading legacy IBMi (AS/400) systems to contemporary, secure, and optimised environments. Whether the objective is to reduce costs, improve scalability, boost resilience, or ensure compliance - we provide tailored solutions to meet your unique business requirements.
* SLA and other metrics subject to agreed service levels.
Our IBMi (AS/400) Services
End-to-end IBMi expertise - from application development and security to cloud integration and 24/7 managed support.
* SLA and other metrics are subject to agreed service levels.
Modernisation Without Rip-and-Replace
Our structured health check and roadmap process ensures you get a clear picture of your current IBMi estate and a prioritised plan for improvement.
* Compliance and Inventory modules are currently under development.
IBMi Support Services - L1, L2 & L3
Three structured support tiers covering everything from basic operations and monitoring to advanced architecture, HA/DR, and platform ownership.
Observe, monitor, execute SOP, escalate if unusual.
Fix, configure, root-cause analysis, implement changes.
Own end-to-end IBMi platform strategy; execute complex upgrades/migrations/HA-DR, drive automation, compliance readiness, and ensure maximum resiliency.
Service Levels Summary
A clear comparison of what each support tier covers, so you can select the right level for your organisation.
| Category | L1 - Operator | L2 - Admin | L3 - Architect |
|---|---|---|---|
| Monitoring | ✓ Yes | ✓ Yes | ✓ Yes |
| SOP Actions | ✓ Yes | ✓ Yes | ✓ Yes |
| Troubleshooting | Basic | Advanced RCA | Expert / Architecture |
| Security Admin | Minimal | ✓ Full | ✓ Compliance-level |
| PTF / Upgrade | ✗ No | ✓ Yes | ✓ Yes (OS upgrades) |
| Backup / Restore | Monitor only | ✓ Yes | ✓ Full strategy |
| HA / Replication | Basic monitoring | ✓ Full control | ✓ Design & DR drills |
| DR / Role Swap | ✗ No | ✓ Yes | ✓ Complex IASP switch |
| Hardware / LPM | ✗ No | ✗ No | ✓ Yes |
| Platform Strategy | ✗ No | ✗ No | ✓ End-to-end ownership |
Flexible Engagement - T&M or Fixed Price
Choose the model that fits your project. Both options are fully transparent with no hidden costs and no surprises.
Full transparency with detailed timesheets and reports. Choose T&M when requirements are dynamic or unclear.
Hybrid engagement models can also be implemented. Choose Fixed Price for predictable budgeting and defined deliverables.
Why Choose GTP for IBMi?
From roadmap and health check to full deployment and 24/7 managed services - single-point ownership for your entire IBM i stack.
Round-the-clock remote support with a <15-minute response SLA. Proactive governance for sustained stability and outstanding performance.
Audit-ready IBMi platforms aligned with CIS, GDPR, PCI-DSS, HIPAA, and SOX. Proactive compliance tracking built into every engagement.
Automation of scripts and frameworks to accomplish critical activities - reducing downtime, operational risk, and manual error.
We take a partnership approach - not just a vendor relationship. 30+ successful modernisations and high customer retention across industries.
Technology Partnership with IBM - giving you access to the latest IBM i innovations, roadmaps, and support channels.
Ready to Modernise Your IBMi Environment?
Request your complimentary IBMi Health Check or schedule a discovery call with our GTP IBMi Services team. We'll assess your system and provide a tailored roadmap - no obligation.
Contact: [email protected]