Frequently Asked Questions

Global Tech Professionals (GTP) is an enterprise IT consulting firm with 20+ years of experience. We specialise in IBM managed services (IBMi AS/400, Power AIX, Power AI, Mainframe z/OS), cloud migration, DevSecOps, modern application development, and infrastructure health monitoring.

We have delivered 100+ enterprise projects across cloud, modernisation, and infrastructure - serving clients who depend on mission-critical systems.

GTP is a UK-registered company operating globally. We work with clients across the UK, Europe, North America, and beyond - delivering both on-site and remote engagements depending on project requirements.

We serve a broad range of industries including finance, banking, manufacturing, retail, healthcare, logistics, and the public sector - particularly organisations running IBM midrange or mainframe systems, complex ERP environments, and hybrid cloud infrastructure.

Visit our Contact page to send us a message. You can also reach us directly at [email protected]. We typically respond within 24 hours on business days.

GTP offers a comprehensive range of enterprise IT services including:

• IBM Managed Services (IBMi AS/400, IBM Power AIX, IBM Power AI, IBM Mainframe z/OS)
• Cloud Migration (AWS, Azure, GCP, hybrid cloud)
• Linux & DevOps engineering
• DevSecOps & Security
• Application Modernisation
• Modern App Development & Web Development
• Generative AI Solutions
• Staff Augmentation & IT Staffing (contract, contract-to-hire, permanent placement)

We offer both. GTP provides ongoing managed services for IBM environments, infrastructure monitoring, and security operations - as well as fixed-scope project-based engagements for cloud migrations, app modernisation, and product deployments. We tailor the engagement model to your operational needs.

Absolutely. We specialise in run-and-transform engagements - keeping your existing systems stable and operational while incrementally modernising them. This approach reduces risk and ensures business continuity throughout the transformation journey.

GTP supports the full IBM midrange and mainframe stack:

• IBMi (AS/400): RPG, CL, DB2, LPAR management, performance tuning, upgrades
• IBM Power AIX: AIX administration, virtualisation (PowerVM/VIOS), HACMP clustering, migrations
• IBM Power AI: AI workloads on Power infrastructure, GPU acceleration, OpenShift on Power
• IBM Mainframe z/OS: JCL, COBOL, RACF, CICS, MQ, DB2 for z/OS, performance and capacity management

Yes. We have delivered 27+ IBMi and Power modernisation projects, including DB2/400 to PostgreSQL migrations, RPG-to-Java or RPG-to-API rewrites, and mainframe workload migrations to cloud-native services. We assess, plan, and execute migrations with zero-downtime strategies where required.

Yes. We offer tiered managed service agreements (MSAs) that include 24/7 monitoring, on-call incident response, proactive health checks, patch management, and regular performance reporting. SLA tiers are agreed during the engagement scoping phase.

We work across all major public cloud providers - AWS, Microsoft Azure, and Google Cloud Platform - as well as private cloud and hybrid environments. We are cloud-agnostic and will recommend the best platform for your workloads, costs, and compliance requirements.

A typical cloud migration with GTP follows a structured process: Discovery & Assessment → Cloud Architecture Design → Proof of Concept → Pilot Migration → Full Migration with rollback safeguards → Optimisation & Handover. We provide end-to-end programme management throughout.

Yes. We have completed 3+ multi-cloud implementations and regularly design hybrid architectures that connect on-premise IBM systems with cloud-native services. We use Terraform/OpenTofu, Ansible, and cloud-native IaC tooling for consistent, repeatable deployments.

Our DevSecOps practice covers the full "shift-left" security pipeline: CI/CD pipeline design (GitHub Actions, GitLab CI, Jenkins), static code analysis (SAST/DAST), container image scanning, secrets management (Vault, AWS Secrets Manager), Kubernetes security hardening, RBAC, network policy enforcement, and compliance-as-code (CIS benchmarks, NIST, ISO 27001 controls).

We support all major enterprise Linux distributions - RHEL, CentOS Stream, AlmaLinux, Rocky Linux, Ubuntu LTS, SUSE Linux Enterprise, and Debian. Our Linux & DevOps team handles kernel tuning, high-availability clustering, automation with Ansible, and Kubernetes/OpenShift administration.

Our development services include Modern App Development (cloud-native microservices, REST/GraphQL APIs, React, Vue, Next.js), Application Modernisation (legacy-to-modern rewrites and strangler-fig migrations), and Web Development (marketing sites, customer portals, and enterprise dashboards). All development follows DevSecOps principles from day one.

Yes. We have deep expertise modernising RPG/RPGLE, CL, COBOL, and PL/I codebases into modern languages and architectures. Common patterns include wrapping legacy logic with RESTful APIs, containerising business services, and progressively replacing batch processes with event-driven alternatives.

Yes. We build enterprise-grade Generative AI solutions including RAG-based document Q&A systems, AI copilots for internal tooling, LLM-integrated workflows, and AI-powered observability features (as seen in our proprietary products). We work with OpenAI, Anthropic, and open-source model stacks.

GTP's Staff Augmentation service provides on-demand access to specialist IT professionals across a range of technologies and roles. With over two decades of experience placing talent in global IT enterprises, we source, screen, and deploy contract, contract-to-hire, and permanent candidates precisely matched to your technical requirements, culture, and project goals.

GTP manages all aspects of hiring, employment, and payroll for contract resources - so your team gets the talent it needs without the administrative burden.

We specialise in placing IT professionals across the full technology stack, including IBM midrange and mainframe specialists (IBMi, RPG, COBOL, AIX, z/OS), cloud and DevOps engineers, Linux administrators, DevSecOps practitioners, application developers (Java, Python, Node.js, React), SAP and Oracle ERP consultants, and IT project managers.

Our average CV response time is 8 hours from receipt of a confirmed requirement, with candidate deployment achievable within 1 business day for suitable roles. We maintain a database of 100,000+ pre-screened profiles across 5 global regions, enabling rapid turnaround even for niche technical skill sets.

Every requirement flows through a structured eight-step process to ensure quality and speed:

• 1. Request Received - Requirement submitted to the GTP Business Engagement Manager (BEM)
• 2. Evaluation & Approval - Requirement discussed and approved by the Account Executive and BEM
• 3. Requirement Posted - Finalised brief published on the GTP Portal by the dedicated Team Leader
• 4. Recruiters Assigned - Specialist recruiters assigned to the role by the Account Executive
• 5. Automated Alerts - Email alerts dispatched simultaneously to all assigned recruiters
• 6. Queries Addressed - Recruiter questions resolved promptly before search begins
• 7. Search Begins - Internal talent pool reviewed first, then targeted external market search
• 8. CVs Submitted - Qualified CVs delivered after stringent assessment and Staffing Manager sign-off

GTP supports three staffing models to suit different organisational needs:

• Contract Staffing - Short to long-term contract placements where GTP manages employment and payroll
• Contract-to-Hire - Start with a contract period with the option to convert to a permanent role
• Permanent Placement - Direct hire recruitment for permanent IT roles within your organisation

Contact us via the Staff Augmentation page or our contact form to discuss your requirement.

GTP has built six proprietary monitoring and observability products, each solving a specific enterprise infrastructure challenge:

• GTP Power Lumen - IBM infrastructure health monitoring
• GTP InfraSentinel - Enterprise Internal Developer Platform with compliance automation
• GTP IT Guardian - Multi-tenant IT monitoring SaaS
• GTP SAP Aegis - AI-powered SAP & HANA health monitoring
• GTP Oracle ERP Patron - AI-powered Oracle ERP monitoring (EBS, Fusion, NetSuite, JDE)
• GTP WatchTower - Enterprise uptime monitoring with public status pages

All GTP products are designed for self-hosted deployment within your own infrastructure - giving you full data sovereignty, no vendor lock-in, and complete control. Most products ship as Docker Compose stacks with optional Kubernetes manifests, making deployment straightforward in any environment.

Yes. Several products embed AI-driven analytics: Power Lumen, InfraSentinel, IT Guardian, SAP Aegis, and Oracle ERP Patron all use machine learning models (Isolation Forest, DBSCAN, ARIMA) for anomaly detection, predictive forecasting, and alert clustering. No external AI API calls are required - models run locally within your deployment.

GTP Power Lumen is an IBM infrastructure monitoring platform that provides deep visibility into IBM Power Systems (AIX, IBMi, Linux on Power) and IBM Mainframe z/OS environments. It collects CPU, memory, disk, network, job queue, and subsystem metrics and surfaces them in unified Grafana dashboards with AI-driven anomaly alerts.

Power Lumen monitors IBMi AS/400, IBM Power AIX (including VIOS and LPAR metrics), Linux on Power, and IBM Mainframe z/OS. A single pane of glass gives your team visibility across the entire IBM estate without needing multiple monitoring tools.

Power Lumen is deployed as a Docker Compose stack on a Linux host within your network. Lightweight agents or SNMP/REST collectors are configured on each IBM system. The central stack includes Prometheus, Grafana, and the Lumen AI engine. Typical installation time is under two hours.

GTP InfraSentinel is an Enterprise Internal Developer Platform (IDP) that combines infrastructure-as-code compliance automation with real-time observability. It uses OpenTofu (open-source Terraform) and Ansible to enforce CIS Benchmarks, DISA STIGs, and NIST CSF across cloud environments, with zero configuration drift detection and an AI anomaly dashboard.

InfraSentinel supports CIS Level 1 & Level 2 Benchmarks, DISA STIGs, and NIST Cybersecurity Framework (CSF). Compliance posture is scored continuously with percentage scores per framework, and drift from baseline triggers automated remediation playbooks via Ansible.

InfraSentinel works across AWS, Azure, and GCP via OpenTofu providers. It can also manage on-premise VMware and bare-metal Linux environments. Multi-cloud dashboards let teams see compliance posture across all three clouds in a single view.

GTP IT Guardian is a production-grade, self-hosted, multi-tenant IT monitoring SaaS platform. It provides full visibility into the health, performance, and capacity of customer infrastructure - bare-metal, VMs, and containers - with full logical tenant isolation. Ideal for MSPs or enterprises managing multiple client or business-unit environments from a single platform.

Each tenant gets an isolated Grafana organisation, a dedicated Prometheus instance, and PostgreSQL Row-Level Security (RLS) enforced at the database layer. Tenant data is never commingled. Admins can onboard new tenants via a self-service portal with Stripe-integrated billing tier controls.

Yes. IT Guardian's AI Engine uses Isolation Forest for real-time anomaly detection across infrastructure metrics, DBSCAN for alert clustering (reducing alert fatigue), and polynomial regression for disk capacity forecasting. All models run locally within your deployment - no external API dependencies.

GTP SAP Aegis is an enterprise SAP observability and protection platform. It monitors every layer of your SAP and HANA landscape - surfacing anomalies, predicting threshold breaches, and routing tiered alerts before issues become incidents. 31 SAP/HANA metric categories are covered out of the box.

Aegis Insight AI combines Isolation Forest for real-time anomaly detection with ARIMA time-series forecasting, providing predictive horizon views at 15-minute, 60-minute, and 240-minute intervals. This means your team can act on predicted threshold breaches before they cause incidents, not after.

SAP Aegis ships with 11 pre-configured alert rules with tiered severity routing to Email, Slack, and PagerDuty. Alert thresholds and routing rules are fully configurable. All pre-built Grafana dashboards are included and ready to use from first boot - zero additional configuration required.

GTP Oracle ERP Patron is an Ansible-driven Oracle ERP health monitoring platform with 150 automated checks across Oracle E-Business Suite (EBS), Oracle Fusion, NetSuite, and JD Edwards (JDE). It combines AI anomaly detection, MDR threat intelligence, and Grafana dashboards into a single Docker Compose stack.

The 150 checks are split into 96 OS-level checks (CPU, memory, disk, network, process health) and 54 ERP application checks covering Oracle EBS (13 checks), Oracle Fusion (14 checks), NetSuite (12 checks), and JD Edwards (15 checks). All checks run via Ansible playbooks on a configurable schedule.

The AI Insight engine uses an Isolation Forest model (200 estimator trees, 24 ERP metrics, 120 rolling snapshots) to score anomalies in real time. Scores near 0 (e.g. 0.04) indicate normal behaviour; scores approaching 1 indicate high-confidence anomalies. It also provides predictive forecasts at 15, 60, and 240-minute horizons so teams can act before thresholds are breached.

Yes. The MDR (Managed Detection & Response) engine maps 30 MITRE ATT&CK techniques relevant to Oracle ERP environments and runs 5 automated response playbooks for the most common threat scenarios. Tiered alerts route to Email, Slack, and PagerDuty. JWT RBAC with three roles (Admin, Analyst, Viewer) controls access.

GTP WatchTower is a self-hosted enterprise uptime monitoring platform. It monitors HTTP/HTTPS endpoints, TCP ports, DNS records, Docker containers, WebSocket connections, Steam game servers, and Ping targets - all at 20-second check intervals. Beautiful public status pages, 90-day SLA history, and real-time WebSocket UI are included.

WatchTower supports six notification channels: Telegram, Discord, Slack, Gotify, Pushover, and Email (SMTP). Notifications can be routed per monitor or per group, with configurable delay and retry rules to avoid noise from transient blips.

Yes. WatchTower generates beautiful, branded public status pages with 90-day uptime history, incident timelines, and real-time status updates. Pages are self-hosted on your own domain - no third-party SaaS dependency. 2FA is supported for the admin dashboard, and multi-user access control is built in.

WatchTower supports a minimum check interval of 20 seconds - significantly more frequent than most cloud SaaS uptime tools. This ensures rapid incident detection and minimises mean-time-to-alert (MTTA) for critical services.

GTP holds 26+ active alliances with the world's leading technology platforms, distributors, and resellers - 22 of which have a dedicated capability section on the Partners page: Microsoft, IBM, Dell Technologies, HPE, Lenovo, Cisco, SUSE, Veeam, Snowflake, Databricks, ServiceNow, Elastic, Datadog, Nagios, Docker, JFrog, DigitalOcean, Sophos, Huntress, Check Point, TD SYNNEX, and Westcon-Comstor. Through TD SYNNEX and Westcon-Comstor distribution alone, GTP can source and licence solutions from a further 1,500+ vendors as part of broader engagements.

Our partner ecosystem spans the full enterprise stack across eight ecosystem layers:

• Infrastructure & Compute: IBM, HPE, Dell Technologies, Lenovo, Cisco, SUSE
• Cloud & Containers: Microsoft, DigitalOcean, Docker, JFrog
• Observability & Monitoring: Nagios, Elastic, Datadog
• Data & AI: Databricks, Snowflake
• Workflow & ITSM: ServiceNow
• Cybersecurity: Sophos, Huntress, Check Point
• Data Resilience & Protection: Veeam
• Distribution: TD SYNNEX, Westcon-Comstor

Yes. Through our TD SYNNEX and Westcon-Comstor distribution partnerships we have authorised access to more than 1,500 vendors - including IBM Power, HPE ProLiant & Alletra, Dell PowerEdge & PowerStore, Lenovo ThinkSystem & ThinkAgile, Cisco networking, Microsoft 365 & Azure, AWS, Google Cloud, Veeam, Sophos, Check Point, and many more. We can quote, configure, deliver, and lifecycle-manage hardware, software licences, and cloud commitments under a single GTP contract - with consolidated billing, in-region logistics across 100+ countries, and integration-centre staging that lets equipment arrive ready to rack-and-power.

Partnership status gives GTP - and therefore our clients - direct access to vendor engineering teams, beta programmes, certified training, escalation channels, and partner-only pricing. Practically, that means quicker resolution of complex issues (with a guaranteed escalation path into the vendor), informed architecture decisions backed by reference designs, and the ability to deliver vendor-validated solutions such as Microsoft Azure OpenAI & AI Foundry, IBM Power AI, HPE Private Cloud AI with NVIDIA, Dell AI Factory with NVIDIA, Lenovo Hybrid AI Factory, Cisco Hypershield, Databricks Lakehouse, Veeam ransomware-resilient data protection, and Check Point Infinity at production scale.

Yes - and intentionally so. GTP Power Lumen is built on IBM's performance metrics framework with the Nagios plugin ecosystem; IT Guardian uses Nagios Core as its multi-tenant health-check engine; SAP Aegis runs on the SUSE Linux Enterprise Server for SAP Applications certified stack with Nagios plugin extensions; InfraSentinel targets multi-cloud (Microsoft Azure, AWS, GCP) and hybrid on-premises estates; and our products integrate Elastic, Datadog, JFrog, Docker, and Veeam as part of GTP's reference DevSecOps, observability, and data-resilience pipelines. Building on industry-standard, partner-supported platforms keeps clients off proprietary islands and ensures long-term enterprise support.

Yes. GTP holds direct reseller and solution-provider status across multiple vendors, including:

• Microsoft - AI Partner & Authorised Reseller (Azure, Microsoft 365, Copilot, Dynamics 365 via the CSP programme)
• Dell Technologies - Solution Provider (PowerEdge, PowerStore, VxRail, APEX, Dell AI Factory)
• Lenovo - Partner & Reseller (ThinkSystem, ThinkAgile, ThinkEdge, TruScale, ThinkPad)
• Veeam - Solution Provider & Reseller (Veeam Data Platform, Veeam Universal Licence subscriptions)
• Huntress - Cybersecurity Reseller (Managed EDR, Managed ITDR, Managed SIEM, Security Awareness Training)
• Nagios - Authorised Nagios Reseller (Nagios XI commercial licences)

For everything else, GTP uses TD SYNNEX and Westcon-Comstor to procure and resell licences for IBM, HPE, Cisco, AWS, Google Cloud, Sophos, Check Point, Palo Alto Networks, F5, Juniper, Zoom, and many other vendors as part of broader managed-service or implementation engagements. For specific product entitlements, contact us via the contact page and we'll confirm current authorisation levels.

Yes. As a Microsoft AI Partner and Authorised Reseller, GTP designs, deploys, and licenses the full Microsoft estate end-to-end - Azure infrastructure (IaaS, PaaS, AKS, Azure Arc), Azure OpenAI & Azure AI Foundry for production GenAI, Microsoft 365 & Copilot rollouts, Microsoft Fabric & Power BI lakehouse architectures, and Microsoft Security (Defender XDR, Sentinel, Purview, Entra). Licensing is procured via the Cloud Solution Provider (CSP) programme with consolidated billing and renewal management. See the Microsoft section on the Partners page for the full capability grid.

Yes. GTP is a Dell Solution Provider and Lenovo Partner & Reseller, giving clients a single trusted source for both vendors' enterprise portfolios.

• Dell Technologies: PowerEdge servers, PowerStore/PowerMax/PowerScale storage, VxRail HCI, APEX consumption-based services, the Dell AI Factory with NVIDIA, and PowerProtect Cyber Recovery.
• Lenovo: ThinkSystem servers, ThinkAgile hyperconverged platforms (HX, VX, MX, SXM), ThinkEdge AI gateways, the Lenovo Hybrid AI Factory with NVIDIA HGX, TruScale as-a-service, and ThinkPad/ThinkCentre/ThinkStation client devices.

Combined with our HPE and IBM Power partnerships, GTP can architect, supply, install, and operate enterprise data-centre fleets across multiple vendors under one accountable contract.

As a Veeam Solution Provider and authorised reseller, GTP architects, deploys, and licenses the Veeam Data Platform end-to-end - Veeam Backup & Replication for VMware, Hyper-V, Nutanix AHV, Proxmox and physical workloads; Veeam Backup for Microsoft 365 covering Exchange, SharePoint, OneDrive and Teams; Veeam Backup for AWS, Azure, GCP and Veeam Kasten for Kubernetes; Veeam Recovery Orchestrator for automated DR runbooks; and Veeam ONE for monitoring. Combined with immutable repositories, hardened Linux targets, and air-gapped Cloud Connect vaults, this gives clients verified recoverability and ransomware-resilient data protection across the full estate. For a defence-in-depth posture, we layer this with Sophos / Check Point security and Dell PowerProtect Cyber Recovery where appropriate.

As a Huntress reseller, GTP offers SMB and mid-market clients a fully-managed security platform without the cost or complexity of an in-house SOC. The Huntress platform pairs lightweight agents with a 24/7 human-led Security Operations Center - so every alert is reviewed and confirmed by a real analyst before it reaches the client, dramatically cutting false-positive fatigue. GTP rolls out the full Huntress stack including:

• Managed EDR - human-validated endpoint detection and response across Windows, macOS, and Linux
• Managed ITDR - identity threat detection for Microsoft 365 (Entra ID, mailbox rules, OAuth grants)
• Managed SIEM - turnkey log management with curated detections and analyst-validated alerts
• Security Awareness Training - story-driven phishing simulations and behavioural change programmes

Huntress sits alongside our Sophos and Check Point partnerships - giving clients defence-in-depth across endpoint, network, identity, and user-behaviour layers. See the Huntress section on the Partners page for the full capability grid.

Westcon-Comstor is GTP's specialist global distribution partner focused on networking, cybersecurity, unified communications, cloud, and data-centre vendors - giving us authorised access to Cisco, Check Point, Palo Alto Networks, F5, Juniper, Zoom, and many more through the BlueSky cloud marketplace and PartnerCentral platforms. While TD SYNNEX gives us volume reach across 1,500+ vendors, Westcon-Comstor adds deep specialist enablement (proof-of-concept labs, certified pre-sales engineering, and security practice expertise) plus in-region delivery across 70+ countries - letting GTP design and roll out complex zero-trust, SASE, and SOC modernisation programmes faster and with less risk.

Yes. We run an active partner programme for IT consultancies, MSPs, system integrators, and ISVs who want to resell or co-deliver GTP products and services - including Power Lumen, IT Guardian, SAP Aegis, Oracle ERP Patron, InfraSentinel, and WatchTower. Partner enquiries can be submitted via our contact form - select "Partner Enquiries" as the enquiry type.

GTP uses outcome-based pricing tailored to each engagement. Services are typically priced as fixed-fee projects, time-and-materials retainers, or monthly managed service contracts depending on scope and duration. Product licensing is quoted separately based on the number of systems monitored and deployment size. Contact us for a tailored proposal.

The easiest way is to fill in our contact form - select your enquiry type and the service or product you're interested in, and one of our consultants will respond within 24 hours. We typically start with a 30-minute discovery call to understand your environment and goals before putting together a proposal.

Yes. We offer assisted proof-of-concept (PoC) deployments for all six GTP products. Our engineers will work with your team to deploy the product in your environment, connect it to your systems, and validate the results - giving you real data before any commercial commitment. Reach out via the contact page to discuss a PoC.

Yes - on both sides of the relationship. GTP holds 22 strategic vendor partnerships across 8 ecosystem layers - including Microsoft, IBM, Dell, HPE, Lenovo, Cisco, ServiceNow, Databricks, Snowflake, Veeam, Huntress, Sophos, Check Point, TD SYNNEX, and Westcon-Comstor (full list on the Partners page) - and we operate our own active programme for IT consultancies, MSPs, and system integrators who want to resell or co-deliver GTP products and services. See the Technology Partners section above for details, or submit a partner enquiry via our contact form by selecting "Partner Enquiries" as the enquiry type.